For many seniors and individuals with complex medical conditions, keeping track of medications, each with its own dosage and schedule, can be a daunting and confusing task. By the time they remember to take their medication, it’s already several hours past the recommended time. John L. Webb, Jr., the Founder of Medication Call Reminder, has a personal connection to the importance of medication adherence. When his mother Willa needed help managing her medications, he set up an automated call reminder that said, “Good morning, Willa, it’s time to take your morning medication.” This simple reminder made a big difference in his mother’s health, and it inspired John to create a company that could help others in similar situations.
Medication Call Reminder was founded with the goal of providing reliable and personalized call reminders to help patients stay on top of their medication schedules. With a team of trained professionals, the company, being a B2C and B2B SaaS, works with patients to create customized medication schedules and reminders that fit their individual needs and preferences. This ensures that patients never miss a dose and that they are taking their medications at the right times, which can help improve their health outcomes and quality of life.
In an interview with Insights Care, John shares in depth about how Medication Call Reminder has not only become one of the most trusted companies in the medication management industry but also has been listed in Microsoft Azure Marketplace for providing personalized reminders to help patients achieve this goal.
Following are the excerpts from the interview:
Brief us about yourself and shed some light on your role and responsibility at the company.
My role and responsibilities include:
- Developing the Vision and Mission: Establishing the overall direction and purpose of the company, ensuring it addresses the needs of seniors and caregivers in managing medication schedules and reducing medication-related errors.
- Building and Leading the Team: Recruiting, managing and motivating a skilled team of professionals who share our vision and can effectively implement the services provided by Medication Call Reminder.
- Ensuring Quality Service: Overseeing the design and implementation of the call reminder system, ensuring it is reliable, user-friendly, and effective in helping users adhere to their medication schedules.
- Establishing partnerships: Building relationships with healthcare professionals, pharmacies, and senior care organizations to promote Medication Call Reminder and expand its reach in the market.
- Financial management and growth: Overseeing budgeting, revenue generation, and resource allocation to ensure the financial stability and scalability of the company.
What are the Mission, Vision and Values shared by the company?
Mission:
Medication Call Reminder’s mission is to improve medication adherence and overall health outcomes for seniors and individuals with complex medication schedules by providing reliable, user-friendly and personalized call reminders.
Vision:
Our vision is to become a leading provider of medication management solutions, empowering individuals to take control of their health and fostering a supportive community for caregivers, healthcare professionals, and pharmacies working together to optimize patient care.
Values:
- Compassion: We prioritize the well-being of our users, understanding their unique needs, and providing empathetic support to enhance their medication management journey.
- Innovation: We are committed to leveraging cutting-edge technology and continuously improving our services to offer the most effective and efficient solutions for medication adherence challenges.
- Collaboration: We value partnerships with healthcare professionals, pharmacies and senior care organizations, fostering a collaborative approach to medication management that benefits all stakeholders.
- Integrity: We uphold the highest standards of professionalism, ethical conduct, and transparency in our operations, earning the trust and respect of our users and partners.
- Accessibility: We strive to create inclusive and affordable solutions that cater to diverse populations, ensuring that everyone has the opportunity to benefit from our services and improve their health outcomes.
Tell us about the core products and services that the company offers to support the healthcare needs of the patients. How are these different from other companies in the market?
Medication Call Reminder is a cutting-edge healthcare company dedicated to improving medication adherence and overall health outcomes for seniors and individuals with complex medication schedules.
Our core products and services include personalized call and text message reminders and a web-based platform for caregivers and healthcare professionals, all designed to streamline medication management.
The personalized call reminder service delivers timely, customizable notifications to ensure patients take their medications as prescribed enabling users to manage their medication schedules, set reminders and track adherence, allowing caregivers and healthcare professionals to monitor patients’ medication intake and make necessary adjustments, fostering collaboration and support.
These services address the healthcare needs of patients by reducing the risk of medication-related errors, promoting independence, and enhancing communication between patients, caregivers, and healthcare professionals.
When comparing competitors like PillPack, Medisafe, and CareZone. PillPack focuses on pre-packaged medications, while Medisafe and CareZone offer mobile app-based medication management solutions. Medication Call Reminder differentiates itself by providing personalized recorded call reminders, and a web-based platform catering to patients, caregivers, and healthcare professionals alike.
Our unique selling points include a comprehensive approach to medication management, accessibility to a wide range of users, and the collaborative nature of our platform, fostering a supportive community for optimal patient care.
How do you envision scaling the company’s services and operations in 2023 and beyond?
The plan to scale Medication Call Reminder (MCR) services and operations in 2023 and beyond involves market expansion, technology enhancement, marketing and brand awareness, customer experience enhancement, operational efficiency, and financial planning and funding. The strategies include geographic expansion, diversification, advanced feature integration, EHR and telemedicine integration, digital marketing, strategic partnerships, UI/UX improvement, multilingual support, talent acquisition, process optimization, financial projections, and funding strategy. The goal is to achieve continued growth, market leadership, and enhanced value for MCR clients by executing these strategies.
Please mention client testimonials or recognitions that your company may have attained along its journey to success.
“It has been a wonderful tool to remind my father to take his meds. I get notifications that he has gotten the call and he is happy that he still has his independence. Being able to record the call in my voice also helps him know it is me and not some robocall. Love this service and cannot say enough about how helpful it has been. Try it for a few months and you will love it.”
Paulette Whipple, Family Caregiver
“Just bought this service last week for my mother. She has five different pills times a day and this has been fantastic as she forgot easily before. She and I both love the service. It calls her at the correct times and then texts me her response to taking her medications”.
Stacey Grimes, Family Caregiver
Finalist in the Tampa Bay AARP Caregiver Accelerator pitch contest.
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