A commitment to seamless delivery of comprehensive and quality care services is what makes any home care service provider the most recommended name in the industry.
Trillium Med Village is a prime example of such home care providers that takes pride in its expertise in matching highly qualified, compassionate health care professionals to suit the needs of its clients.
In the following interview, Kavitha Siva, the Director of Operations and Prashanthkumar Arumugam, the Director of Human Resources, share valuable insights into the current scenario of the home care services niche. The duo additionally shares how the company overcame the set of challenges imposed by the COVID-19 pandemic and a few details about its future vision.
Below are the highlights of the interview:
Please brief our audience about Trillium Med Village, its values, and the key aspects of its stronghold within the home care services industry.
Trillium Med Village is a premier health care agency in Ontario and surrounding areas. We provide a wide range of medical and non-medical care services. Our company is passionate about caring for individuals and especially seniors and those in need. We strive to ensure a better quality of life for our elderly clients and their families by providing dependable and affordable care services.
We aim to deliver personalized care by actively engaging with our clients and caregivers and the myriad of communities we serve. We have also partnered with research organizations to understand how age, sex, diagnosis, symptoms, biology, and other factors such as care and treatment affect the course of illness. Our goal is to keep you or your loved ones in a safe environment and provide them with the best care possible in a hospital or home care facility.
Tell us more about the services that make your company stand out from the competition?
We pride ourselves on matching highly qualified, compassionate health care professionals to suit your needs. We provide Registered Nurses, Registered Practical Nurses, Personal Support Workers, or caregivers for your facility or home. We are committed to providing our clients with seamless service through our Total Care model. Our patients are the center of our business. We strongly believe that they deserve the highest quality of healthcare services and are committed to achieving this goal through reliable service delivery that adheres to our mission.
What is your opinion on the impact of the current pandemic on the global healthcare sector, and how has your company fared during the pandemic and subsequent lockdowns?
The global pandemic has led to both physical and mental exhaustion of the healthcare workforce and exhausted hospital infrastructure. Additionally, we also observed that most patients were in fear of consultation and delayed their surgery or medical procedures. Disturbed Mental health has also been an inevitable consequence of the pandemic. We have tried our best to address some of these issues from our end by providing adequate support to our healthcare workers by not overloading them with shifts- yet providing them with job security and making sure that our team was available to aid them with counseling and help when required.
We have also worked with the facilities and hospitals by sharing their training requirements and made sure that our employees were ready to start as soon as they arrived at their workplace. We have served over 50 facilities in the past few months during the pandemic and subsequent lockdowns. Our focus was to establish the quality of our services and not the quantity of our workforce.
In your opinion, what could be the future of the home care services sector post the pandemic? And how are you strategizing your company’s operations for that future?
It was reported that in 2016, 16.4% of Ontario’s population was 65 years or older, and by 2041, it is projected that 25% of Ontario’s population will be 65 years or older, almost doubling from 3 million seniors in 2016 to 4.6 million seniors.
Home care service is becoming more appealing due to several reasons, such as long wait times and less flexibility observed in hospitals. Moreover, the current healthcare system is data-driven and offers personalized care and medication. These conditions have made home care services an alternative solution for our aging population.
Artificial intelligence has become helpful to generate electronic health records, process routine requests like medication refills and result notifications. Additionally, cameras in smartphones are also powerful diagnostic tools to help doctors diagnose diseases and provide early and customized intervention. Therefore, we are focusing on projects and partnerships to integrate Artificial Intelligence to support health care systems in Ontario.
As an established leader, what would be your advice to the budding entrepreneurs and enthusiasts aspiring to venture into the home care services sector?
Establishing any business requires proper planning and strategy. This includes financial planning and backup plans for challenges. Additionally, building a dedicated team is crucial for the success of the healthcare business as the measure of our success is a combination of gratification from our healthcare employees and satisfaction among clients. It definitely takes time and effort to build a platform that is reliable, and we have been working round the clock to serve the province during the pandemic.
How do you envision scaling your company’s operations in 2021?
We aim to continue providing job opportunities to our existing healthcare employees to retain them with us, and we also plan to expand our collaboration with new healthcare partners. Our dedicated continuing education team is in the process of developing enhanced standardized training procedures for our healthcare workers, and we aim to offer these services to our partners as a part of our collaboration.
About the Leaders
Kavitha Siva is an internationally educated professional with more than ten combined years of research experience and education in the field of Fronto Temporal Dementia and Parkinson’s disease. She is a Molecular Biologist and has contributed to the field of molecular medicine for the treatment of Parkinson’s disease.
Kavitha is also a professor at the George Brown College, Toronto, where she teaches Biology for the School of Work and College Preparation. Kavitha Siva also serves as the Member of the PAC (Program Advisory Committee) for the College Teachers Training program at George Brown College, where she contributes towards the promotion of the program.
Kavitha Siva is also the Subject Matter Expert at various other organizations and aids in the development of projects in the areas of Biotechnology. She is currently working on projects to integrate Artificial Intelligence to support health care systems in Ontario. She is also supplying health care workers to several healthcare systems around Ontario through various partnerships.
She is a recipient of the Faculty of Science International fund award at the University of East Anglia, the United Kingdom, during her Master’s in Science – Biotechnology. She has received a fully funded Ph.D. scholarship sponsored by the University of Trento, Italy, to pursue her project on identifying molecular therapies for Parkinson’s disease. Her accomplishments also include receipt of the International Brain research organization funding for a part of her research at the UCL (University College London) in the UK.
Her business acumen stems from her dual degree in Business Administration, Management, and Interpersonal relations.
Her research experience and passion for providing a cure for Parkinson’s disease initiated the creation of Trillium Med Village – a one-stop-shop for health care services. She envisions a lifelong community of Ontarians who are provided support to get through all ailments at all levels.
Prashanthkumar Arumugam is an experienced Business Development and Human Resources professional with expertise in the recruitment of healthcare workers in Ontario. His journey began as a healthcare recruiter wherein he focused on providing the most suitable candidates for long-term care facilities, retirement homes, and hospitals across the province. His aptitude for creating amicable relationships with his employees (healthcare workers) and clients has established a trademark among our trusted partners. Additionally, he has been crucial in establishing partnerships with healthcare facilities and providing our valuable services to them.