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Timothy Keller | US Diabetes Care

With a need to walk with the running time, humans have been compromising on their health, which very predictably has led to several health issues and constantly revolving concern around it. Change and stress combined have fathered many lifestyle diseases and increased the prevailing ones; the most common ones of these are Diabetes, Stroke, Alzheimer’s, and mental health issues.

Nearly 537 million people worldwide are diagnosed with Diabetes, which is approximately 10% of the world’s population. With an estimated increase in the number of patients in the future, it is important to treat Diabetes as it is potential damage to the human system and having no cure for it makes it more fatal.

Fortunately, the time has also bought evolution in the healthcare sector leading to the creation of organizations specializing in treating diseases. One such organization is U.S. Diabetes Care of Morristown, the only Diabetic center certified by the CDC. Timothy Keller, Chairman, and Founder of U.S. Diabetes Care of Morristown being a diabetic himself realized the need for proper diabetes care in the health care industry and created the organization on principles of Love, Hope, and Family.

Let’s delve into Timothy’s interview and learn more about U.S. Diabetes Care of Morristown:

Please brief our audience about your company, its USPs, and how it is currently positioned as one of the most reliable companies providing diabetes solutions in the healthcare sector. 

We are proud of the fact that we are the only trained Diabetic treatment center in the area. Our staff is skilled in both the education and treatment of Diabetes. Focusing on just Diabetes allows us the time with patients to help them understand their diagnosis. Patients are given the tools they need to understand that it is not just medication, exercise, and food intake.

Our team understands that every diabetes diagnosis is unique. We spend time getting to know our patients, their environment, family life, and stressors so we can provide the individualized care and support that they deserve. In addition, we do not receive the credit for HEDIS quality measures or shared savings. Therefore, we will do the work for the primary care provider for the diabetic’s health, and the primary care provider receives the credit for the measure and shared savings, and the diabetic receives focused quality diabetic health care.

Tell us more about your company, its offerings, and its stronghold in the healthcare space.

We provide unique individualized care to our diabetic patients. We treat patients aged ten years and above. No referral is needed as we work with the patient’s primary care provider to coordinate care. Not only are we a benefit to patients, but at the same time, we provide a benefit for the Primary Care Providers. By sending their patients to use, we can meet the A1C Quality metric goals set by HEDIS for the primary care provider. This allows the primary care provider more time to focus on and treat the other quality measures that must be met for the patient.

What are the core values upon which your organization is built?

Our core values are based on our basic logo for U.S. Diabetes Care, which is Love, Hope & Family.

Being an experienced leader, share your opinion on how the adoption of modern technologies has impacted the healthcare industry and how your company is adapting to the change. 

Today is the most exciting time in healthcare. New technologies emerge routinely, allowing a better understanding of diseases and patients’ disease states. New technologies allow taking a glucose reading without the need for painful finger sticks. Tracking and monitoring the patient’s blood glucose readings by downloading the data via a smartphone or computer is just the beginning. We constantly research the latest technology for our patients that will improve their quality of care and lifestyle. We currently utilize Vital Scan testing and the cutting-edge ‘Neural scan’, which were simply unheard of until recently. We can only imagine what is on the horizon for diabetic evaluation.

Considering the example of the COVID-19 pandemic, how do you plan to navigate through similar situations in the future? 

Obviously, COVID 19 taught us how much we did not know about navigating through a pandemic. But we did learn and now have this knowledge to fall back on. If and when we are presented with another situation, and as we continue to navigate through this one, we would educate ourselves as quickly as possible and take action. Our country has learned, as have we, that you cannot sit idly by and bury your head in the sand, only hoping for the best. We will always prepare for the worse and hope for the best. We have continued throughout this pandemic to treat our patients and keep our office open with all the necessary precautions and measures in place to keep our patients safe. We offer telehealth for those who cannot physically present for their appointments.

As an established industry leader, what would be your advice to the budding entrepreneurs and enthusiasts aspiring to venture into the healthcare sector? 

My advice would first be to walk carefully and make sure you have a solid foundation. Your foundation much includes a solid financial foundation but also has credentialing verified, have the proper staffing and providers in place, and the proper number of providers – do not overstaff. Make sure you have the patient base, and then add your providers. Make sure you have an experienced billing and coding team in place and make sure your insurance contracts are reimbursing adequately. Make sure you do your homework on the services you are providing to the patients and the community and that the service is needed for. Also, keep in mind your referral sources need to consistently be reminded you are here, and you need to thank them for referrals and provide patient feedback.

How do you envision scaling your company’s services in 2022 and beyond? 

I am the visionary of the company. I want to grow our Morristown location with the number of patients we are treating, along with the services we provide to the patients. I want to be able to share the knowledge and services we are providing across the country with other clinics through distributorships. We will train them at our main Morristown clinic, and they will provide the same services in their own clinics across the country.

Please give us a few testimonials of your recognitions that accurately highlight your organization’s position in the market.

We won the 2021 Horizon Award through our local Morristown Area Chamber of Commerce. The Horizon Award is won and presented to a business five years or newer showing tremendous potential for future growth and success. This award is coveted by our team and something we are very proud of being presented. There were a large number of other companies that were potential winners of this award, but U.S. Diabetes was chosen, which highlights our position in the marketplace.

What is your opinion on the future of the healthcare industry concerning patient preferences due to the pandemic?  

The expectation that patients will become increasingly involved in making treatment decisions poses a new challenge for providers. The population is increasingly educated about disease treatments. This evolution stems from various sociological changes. Part of this evolution stems from various sociological changes. Part of this requires a partnership to be forged between doctors and patients. The patient will no longer accept solutions solely based on what the doctor says. One of the challenges for doctors is the time required.

A big advantage for U.S. Diabetes Care is that we spend a large amount of time with our patients educating them and focusing directly on their disease. This basically gives us an opportunity to gain our patient’s trust as we work with them on their disease management and treatment. Also, there will be the need to provide information or at least a path to find information allowing the patients to help make medical decisions. Some patients may be reluctant to be part of the process.

In any event, the pandemic has changed our healthcare world and forced us to make changes and will continue to evolve as we face new challenges in healthcare.