In the realm of home health care services, where quality care cannot be compromised, a leader emerges as the one who would have his eye on professionals with the ability to provide compassion and empathy, the core elements of quality care, to you and your loved ones.
Dedicated to ensuring the well-being and independence of individuals in need, Jodi McHenry, the Vice President of Operations, the Patriot at Home has played an essential role in driving the company’s success. Recognizing the importance of a well-coordinated and compassionate care team, Jodi works closely with healthcare professionals, caregivers and administrative staff to foster a culture of excellence. By implementing best practices and continuous improvement initiatives, she ensures that Patriot at Home maintains the highest standards of care delivery, always striving for service excellence.
As a strategic leader, Jodi also plays a vital role in shaping the future direction of Patriot at Home. By analyzing market trends, identifying emerging needs and leveraging industry insights, she helps the company adapt and grow in the ever-evolving healthcare landscape. Her visionary approach and commitment to excellence contribute to the company’s continuous innovation and expansion. Under Jodi’s guidance, Patriot at Home continues to provide exceptional home healthcare services, bringing comfort, dignity, and compassionate care to individuals in need.
We at Insights Care interviewed Jodi on her dedication to enhancing the lives of patients.
Let’s delve into the insights of the interview!
Kindly brief us about yourself and shed some light on your journey at Patriot at Home.
I started with Patriot Homecare seven years ago, as the Director of Nursing, I helped facilitate a better work environment for the nursing staff by earning their trust and promoting a better work balance. I was promoted to VP of Operations within two years. I currently oversee 270 employees and 1200 patients.
Please brief our audience about Patriot at Home. Kindly tell us your source of inspiration for venturing into the Home Care niche.
Patriot was started in 2011 by three owners, two of whom are brothers Sean and Greg Davis and their childhood friend Craig Colton. They are all veterans. We serve patients 18 and up. We take referrals from over 200 referral sources.
Kindly elaborate upon the services that you deliver at the organization. And how do they provide complete continuum home care solutions to the patients in need?
We provide skilled services under Patriot Home Care. We also provide hospice services to the community in-home and assisted living facilities. We have an Independent Primary care practice for patients who are no longer able to get out to their primary care doctors. Also, we have an infusion practice at our location where we specialize in specialty drugs for different disease processes.
Brief us about your USPs at Patriot at Home. How do you make it stand out in the home care industry?
Patriot prides itself on customer satisfaction and experience. We have a detailed customer service department. We call all of our patients a week after starting service with us to make sure their needs are met. Also, we treat our employees with utmost respect and treat them as if they are family. We believe, if we take care of our employees and provide them the support they need that will show in the care they provide to their patients.
What in your opinion, are some of the tools and tactics implied to best treat and support the seniors who require emotional and behavioral care? Why is support essential for them?
We have a psych NP under our Independent Primary care practice which helps emotional and behavioral help to them in their time of need.
What is your opinion on aligning home care with newer technological developments, especially when it comes to catering to the dynamic needs of seniors?
We are always engaging in technology to provide the best care to our patients. We provide telehealth services to our patients. The ease of the program helps after hours can provide a personal engagement; we can triage many issues using this platform.
What R&D operations are your conducting at present and why?
We face challenges with our patients for issues of transportation and DME. We assist with our non-for-Profit foundation, Patriot Cares.
What are some of the challenges you face when conducting operations and how do you turn them into opportunities for growth?
Our biggest challenge is working with the insurance companies, where we face issues maintaining patient care under the guidelines of each insurance company. We are working on a movement to push the insurance companies to allow homecare to provide care under an “episodic payment structure.” This will allow all patients to get the care they need and deserve.
How do you envision scaling your services and operations in 2023 and beyond?
Patriot Homecare and Hospice will expand our services within the state of Ohio within 5-10 years. We are currently working on a strategic plan to open future offices.
Next Story: https://insightscare.com/chantal-bernard-redefining-compassionate-home-care-for-seniors/
