When patients first visit the dentist’s office, a dentist ensures they leave with a smile on their faces. He would strive to make a difference and change their lives for the better. Pedro de Albuquerque Mateus, the CEO is one such leader who pursues innovative solutions in the field of dentistry to transform smiles and make dreams come true.
Under his eye for innovation and leadership, he has equipped MALO CLINIC to provide a comprehensive range of innovative dental services, not only to create and preserve healthy, aesthetically appealing and functional smiles, but also to inspire and teach the world medical community to the same ambition and entrepreneurship.
“Since its founding, MALO CLINIC has sustained its path on a set of differentiating factors that led it to assume an internationally important role in Oral Health, which are as follows:”
- Innovation & Research
- Highly Qualified Team
- Excellence in Services
- Training of Professionals
In an interview with Insights Care, Pedro talks more about his approach to leading MALO CLINIC and improving the field of dentistry, which makes him worthy of the title “The 5 Most Influential Leaders in Dentistry – 2023.”
Following are the excerpts from the interview:
Kindly tell us the source of inspiration. What led you to venture into dentistry?
I believe we can make a difference every day by treating clients, one by one, and truly changing lives for the better. I believe in innovative stretched high performing Teams, which I found in MALO CLINIC: a world-class medical team to create a real impact on its patients.
Brief us about yourself and shed some light on your journey towards becoming a part of the company.
With a background of 17 years in healthcare, I am CEO of MALO CLINIC since 2020. Before I served as CEO of Hospital Lusíadas Lisbon and President of Grupo Lusíadas Saúde/UnitedHealth, as well as COO of Hospital de Loures (Hospital Public Private Partnership), among other management roles in several industries. I started my career at Citibank Portugal, having also worked with the Boston Consulting Group and Portuguese international conglomerates such as Cimpor and Sonae.
I graduated in Economics from the Portuguese Catholic University of Lisbon and have an Executive MBA from INDEG/ISCTE Business School and a Senior Executive Programme from the London Business School.
What roles and operations do you play at the company? How do you contribute to delivering the type of care that patients need, those who suffer from issues related to teeth?
As CEO I´m proud to lead a company recognized as a world-class brand in Oral Rehabilitation, that has changed and improved more than 160.000 people over the years. At MALO CLINIC we provide a comprehensive range of dental services with a dedicated team of more than 300 people using state-of-the-art technology to offer our innovative dental treatments. For us, each client is unique and treated as so, receiving a detailed and, personalized long-term treatment plan. We are for all our clients, one by one.
Which ones, do you believe, are some of the tools and tactics implied to best support dental treatment? What sets you apart from others who are in the profession?
Our continuous commitment to research and innovation is one of our distinguishing factors. For more than 25 years, MALO CLINIC has developed and used innovative techniques and products. We have an internationally renowned clinical team that restored smiles to thousands of people, improving not only their health but also their confidence and self-esteem.
MALO CLINIC is the pioneer of the All-on-4® Treatment Concept, a revolutionary approach that enables the rehabilitation of fully edentulous people with the placement of only 4 titanium implants in each jawbone, through a quick and minimally invasive procedure, even in cases of severe bone loss.
What are your thoughts on some of the common dental conflicts that clients experience today?
A recent quality survey revealed that, for our customers, the most important evaluation criteria is the outcome of the treatments. By caring for our customers one by one, with a world-class team and a long successful track record, they trust MALO CLINIC to look after their oral health. We are innovative pioneers in the field of complex oral rehabilitation, having treated more than 160 thousand complex cases.
These recognized skills, which are reflected in the highest success rate worldwide in rehabilitation through All-on-4®, mean that our clinics are sought after by people from all over the world. Our commitment is to remain an innovative customer-focused and trustworthy company to solve their complex oral rehabilitation cases. We are focused on continuously improving our customer journey.
What specific R&D operations are you leading at present? Why do you find those essential?
At MALO CLINIC, research and innovation are part of our DNA. We hold 5 patents and almost 120 published scientific articles and currently have over 50 ongoing R&D projects in an ecosystem of over 60 people internally. We expect these ongoing R&D projects to result in 6-7 new patents and 2-3 new products/techniques. Our Ecosystem of Innovation also involves strategic partnerships with internationally recognized suppliers, universities, and other stakeholders in the sector, who have found in MALO CLINIC a partner for the development of scientific studies and innovative solutions.
What endeavors are you currently pursuing to improve treatment and care measures for your patients?
MALO CLINIC’s strategy focuses on its core values of innovation, science, and world-class medical staff. We are leveraging the excellence of our clinical staff and infrastructure, constantly investing in the development of new techniques and products and new areas such as a digital 4.0 dental clinic.
What are some of the challenges you face when conducting operations and how do you turn them into opportunities for growth?
In a competitive and mature market such as the dental market in Europe, it is important to find different growth opportunities. To accelerate growth and develop new business areas, MALO CLINIC has recently established partnerships with national and international insurance companies to ease access to innovative and world-class dental care.
Another strategic option is taking advantage of our distinguished capacity as we have a unique worldwide value proposition for dental through tailored-made programs for the health tourism segment.
What advice would you like to give to budding entrepreneurs and enthusiasts who desire to venture into dentistry?
Knowledge is the key to success in dentistry and we like to share it. MALO CLINIC’s goal has always been to create and share knowledge and experience and to inspire and teach the medical community worldwide. Today, the MALO CLINIC Education Center is an international reference in the advanced training of oral health professionals, offering to Dental Professional Community the knowledge acquired through our extensive clinical and scientific research work.
Share with us a few awards/recognition that may highlight your position in the market.
Over the years, MALO CLINIC has received several awards as recognition for innovation in the field of dentistry as well as for the excellence of service. Already this year, we have won the Five Star consumer award for 2023.
We are also a world top-ranked clinic for those seeking dentistry services outside their country, according to the Global Clinic Rating Score.
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