There’s no doubt your employees’ good health will help you achieve better business. Just as Mark Halperin, American Journalist, has said, “Sufficient sleep, exercise, healthy food, friendship, and peace of mind are necessities, not luxuries.”
The ongoing pandemic further highlighted the importance of ensuring people’s well-being while struggling for survival during difficult times. CareStaf of Dallas has been diligently helping people ensure good health by providing medical staffing and in-home care since 1996.
Steve Tips, President of CareStaf of Dallas, has been ambitious about venturing into both medical staffing and in-home care. “We take to the heart the ‘care’ and ‘staff’ in everything we do. We realize the importance of matching the right caregiver to meet both the clients’ medical needs, as well as their personalities. While we put technology to use where it makes sense, we still believe in answering phone calls 24/7,” he says.
Furthermore, CareStaf has proved its uniqueness in the healthcare staffing niche with the company’s Client Service Representatives (CSRs) matching the caregivers’ personality traits to best meet the clients’ needs and a full-time RN on staff for clinical concerns as well as private duty admissions.
Read the following interview where Steve shared his motivation behind entering the healthcare industry and how CareStaf is aiding in making healthcare widely accessible.
Please brief our audience about your company, its values, vision, and mission.
CareStaf of Dallas has been providing medical staffing and private in-home care since 1996. Our vision is to give healthcare providers the quality, assurance, and flexibility they need to provide excellent patient care by providing prescreened (tested, background checked, drug screened), healthcare professionals to meet their needs.
Our mission is to provide healthcare workers (RN’s, LVN’s, and CNA’s) to meet the needs of both healthcare providers and individuals in our community. We provide these services with the commitment that we stand behind our obligations with no “passing the buck”.
How CareStaf is impacting the global healthcare industry through its services?
CareStaf venturing in both medical staffing services as well as private home care set us apart from our competitors. This often allows for better continuity from the moment care is provided.
Additionally, our in-home care services allow our clients to reside in the safety and familiarity of their homes. This also keeps them away from the concentrated populations of an assisted living or nursing home where outbreaks such as COVID-19 can spread quickly.
Brief us about your journey in the healthcare sector.
Both I and my wife Belinda come from families of healthcare providers. My father was an MD, and my mother was an RN. My wife’s father was an Orthodontist and his wife worked in the office along with him. Belinda and I both knew up front going into the healthcare business is a 24/7 job. It is a full-time commitment to care for people in their time of need, whatever the circumstance.
Taking into consideration, the current pandemic, and its impact on global economies, how are you driving your company to sustain operations and ensuring the safety of your employees at the same time?
Because of our mix of staffing and in-home care we had to change our course rapidly. We constantly monitor local, state, and CDC guidelines and implement them accordingly. Additionally, our business model changed from helping staffing clients (with COVID positive patients) to, only providing care to non-COVID patients.
We walked away from a lot of business to protect the health of our in-home care, private duty clients, and front-line first responder staff. This was necessary because many of our caregivers, nurses, and CNA’s crossover from in-home care assisted living care and nursing home care, as well as other healthcare providers.
What would be your advice to budding entrepreneurs who aspire to venture into the healthcare sector?
It depends on the individual and how they utilize their drive, talents, and passions to help others. Some people are wired to be more hands-on with care, such a nurse, CNAs, PCT, MA, etc. While others are more comfortable being engaged but in a more indirect way, administrators, coordinators, etc. However, with evolving technologies such as Telehealth, individuals looking into providing care in the future, may be able to do both.
AI will dominate everyday healthcare in ways we are just beginning to realize. We need brilliant minds in the healthcare industry to make AI/human interaction as user-friendly and helpful as possible, especially with handheld devices like cell phones, tablets, etc. Most people struggle with computerized scheduling, terminology, and the ability to negotiate the ever-changing software used for their care. An emphasis needs to be placed on this gap in service understanding and training.
In the end, you have to look no further than the current HIPPA laws to see this. Additionally, people with healthcare issues still want the interaction with a skilled physician, nurse, or caregiver to be assured that they are in good hands. Look into and work for as many different types of healthcare services as you can. Then take the plunge into the field, modality, of healthcare where you can enjoy and help others with their healthcare needs.
Where do you envision your organization to be in the long run and what are your future goals?
I believe there will always be a need for healthcare staffing and private duty in-home care. One on one patient care is not going away anytime soon. Flexibility in workloads, location will always be a logistical challenge. After all, no one knows when they will be sick, for how long, along with how many others at the same time.
CareStaf has positioned itself as a company of integrity and trust within the greater Dallas and will continue to adopt strategies that will benefit our healthcare providers and our client’s health care needs well into the 22nd century.