“Disease, sickness, and old age touch every family. Tragedy doesn’t ask who you voted for. Health care is a basic human right.” – Elizabeth Warren, United States Senator
The recent COVID-19 pandemic was the wake-up call for the healthcare industries around the world. While providing healthcare to the infected was the biggest challenge, the lack of infrastructure and healthcare services made it worse for some countries. Along with highlighting the insufficiency of healthcare services, the recent pandemic also put forth the essentiality of community-based healthcare.
Community-based healthcare providers have played a major role in achieving health equity during the pandemic. Chapters Health System is one of the not-for-profit service providers that has been on par with providing high-quality healthcare at the lowest cost.
The organization’s commendable work under the leadership of President and CEO, Andrew Molosky, MBA, FACHE, CHPCA, has established Chapters Health as a premier community-based healthcare organization.
Andrew is reinventing the future of community-based health care. Under his strategic leadership, with the combined innovation and creative disruption, Chapters Health has dynamically shifted its position as the nation’s largest, not-for-profit, end-of-life care organization into that of the leading community-based population health organization.
The following interview exhibits the details about the journey of Chapters Health and how the company turned the challenges due to COVID-19 into prominent opportunities.
Please brief our audience about Chapters Health, its values, and the key aspects of its stronghold within the home care services industry.
Chapters Health has redefined its position as the nation’s largest, not-for-profit, end-of-life care organization into that of the leading community-based population health organization touching lives throughout Florida.
Tell us more about the services that make your company stand out from the competition?
Chapters Health has been using a matrixed approach to incorporate at-home health, primary care, advanced illness management, social determinants of health and telemedicine. We have been able to move our chronic illness care further upstream delivering the low-cost, high-quality experience that has been the provenance of hospice to our patients, families and communities.
What is your opinion on the impact of the current pandemic on the global healthcare sector, and how has Chapters Health fared during the pandemic and subsequent lockdowns?
Chapters Health has, like many organizations, faced its share of adversity during the past 12 months. What has set us apart though was the commitment to seeing the pandemic and its associated lockdowns as a source of opportunity and reinvention.
The ability to dynamically respond by employing work-from-home solutions, embracing new technologies, reinvesting in our workforce, and company culture, and living out our mission on full public display has in many ways become a 2.0 for us.
Many companies struggle to find a way to update their infrastructure and operations thoroughly and effectively. We were determined not to let the challenge of overcoming this difficult set of hurdles go to waste.
What is your opinion on the necessity for healthcare service providers to align their offerings with newer technological developments, especially when it comes to catering to the changing patient preferences and needs?
There is increasing adoption of advanced technological solutions underway by healthcare providers. Team members, as well as patients and families, expect their providers to offer them the latest in-service offerings. When that is coupled with operational, logistical and fiscal headwinds, which are ever-present, a service provider must adapt and, in this case, adopt.
In your opinion, what could be the future of the home care services sector post the pandemic? And how are you strategizing your company’s operations for that future?
Our mission has always been a holistic, interdisciplinary approach to delivering the highest quality, lowest cost care in the ideal setting for patients and families. It is easy to see why we are a progressive leader in delivering innovative risk-bearing programming, hospice, palliative medicine, home health, durable medical equipment and pharmacy services designed to improve the lives of affected individuals by advancing age and illness.
As an established leader, what would be your advice to the budding entrepreneurs and enthusiasts aspiring to venture into the home care services sector?
My advice can be categorized into two main points. First, your value proposition. It is important to define who you are going to be as an organization and why it is of use and need.
Secondly, you need to have the realization that healthcare is evolving from a purely transactional business to one that is experiential. A keen eye toward how your value proposition and product delivery reflects this maturation is going to be key.
How do you envision scaling your company’s operations in 2021?
Offering a full continuum of care is the key to success. Coupling vertical and horizontal expansions to offer that continuum more completely and across a greater geographic footprint is very much the next evolution for Chapters Health.