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AdviNow Medical’s “On Call” Solution is the Future of Healthcare

James Bates | AdviNow Medical Inc. | Insights Care

Access to healthcare is an increasing global crisis. The aging population and the proliferation of chronic illnesses are exasperating the existing global shortage of healthcare providers. The shortage in primary point of care clinics is especially acute, as the continuing decline of the profitability of primary and urgent care clinics inhibits most new graduates from choosing this important point of patient population health. The current crisis is not only limited to the out-of-control costs for patients, businesses, and governments as access to high quality and convenient care is out of reach even when patients can afford care.

The true solution to the healthcare crisis is to dramatically reduce barriers that prevent timely diagnoses and inhibit patient’s ability manage chronic issues proactively before any medical emergencies can arise. Politicians have attempted to solve this problem; however, the financial limitations and shortage of providers makes the formula impossible to solve within the current system. Now with artificial intelligence and augmented reality, enabling automation, we can truly solve the healthcare crisis. AdviNow Medical’s “On Call” solution holds the key to minimizing costs and patient wait times while improving patient outcomes and overall population health.

The three founding principles of AdviNow Medical (ANM) drive revolutionary artificial intelligence (AI) based products that improve quality while reducing cost. The first principle is to optimize the provider time for diagnosis and treatment while maintaining personal interaction with the patient. Providers are in short supply and the most expensive part of the healthcare engagement. ANM maximizes the potential automation of the symptom and vitals collection, EMR charting, provider note scribing and treatment, and order entry. This automation allows the provider to focus on the valuable diagnostic and treatment part of the patient interaction. The second principle is the democratization of healthcare. Everyone in the world needs access to healthcare automation, regardless of medical training. By injecting AI and augmented reality (AR) into the patient provider encounter, ANM helps guide a patient with limited formal education to collect all information needed by the provider in order to diagnose and treat anywhere at any time. The third principle is to improve patient outcomes and satisfaction. ANM prepares a complete work-up of the patient and presents in simple overview screens the potential illnesses, their justification and their most effective treatments. Consistency of care is accomplished across all providers that deliver the best evidence-based medicine at the lowest costs and the shortest times.

As previously stated, the profitability of primary and urgent care clinics has plummeted to near zero. The consequence is a reduced number of providers in the field and an even further reduced level of investment. ANM’s vision is to reduce the barrier of accessing primary and acute care to improve the profitability of existing clinics through AI and AR-enabled automation. ANM has delivered the first fully automated medical visit that helps to bring the profitability of urgent care facilities from near 0% to over 40% EBITA. As the AI automates all data collection and documentation tasks for the provider, the provider time per patient is optimizes from 20 minutes to as little as 3 minutes. This allows the complete patient provider time to be used to confirm the AI-gathered information rather than fundamental finding. ANM AI used in combination with telemedicine enables a comprehensive and cost-effective medical visit. The recent proliferation of primary and urgent care in retail outlets sees tremendous value for the automated medical visit as it allows the costs and services of clinics to scale directly with patient flow. ANM’s approach is unique in the market today as it resolves the business issues associated with access through automation. ANM’s solution improves patient satisfaction and treatment outcomes and reduces the cost and access of primary and urgent care.

The automated medical visit can be used in or out of the clinic setting. In clinic, the patient approaches a kiosk and scans their identification and insurance cards to register. Next, using an intuitive graphical user interface, the patient enters their chief complaint. The ANM AI will ask detailed follow-up questions that the provider would usually ask to collect information important for diagnosis. The system will also use augmented reality (AR) to guide the patient to take medical measurements on themselves and then determine whether follow-up measurement and questions need to be asked based on the results of those measurements. The application will then send the list of potential diagnoses, justifications, and treatments to a provider for review. In the final step the patient will have a short discussion, either in person or over a video call, with the provider to receive the final diagnosis and treatment regimen. The AI completely a chart, scribe’s notes, orders prescriptions, and performs all other required documentation for the provider, freeing them to see the next patient. This allows the provider to see as many as fifteen patients an hour without feeling frazzled or leaving a heavy workload for later, as is common today. This process is not only time efficient but remarkably cost efficient. Installing these kiosks will not only lower wait times and costs, but deliver precise diagnoses, treatments, and outcomes, ultimately increasing overall patient satisfaction. ANM’s vision for healthcare is the future. The system completely changes the way patients and providers interact with each other, driving automation that is intuitive and non-threatening.

The experience of AdviNow Medical’s founder is unique and precisely what was required to bring AI and automation from other industries to healthcare, completely changing the game for the entire industry. Now the question is not “if” AI enabled automation will come to healthcare, the only question is “when.” The combination of ANM’s strong engineering leadership team combined with their passion in solving the healthcare crisis solidifies their place in the new world of artificial intelligence in healthcare.

James Bates is the CEO and Founder of AdviNow Medical. James is a seasoned technology executive with over 20 years of experience inventing and managing the development of revolutionary products. Throughout James’s career, he has been involved in almost every major technological breakthrough consumers have experienced, giving him a unique perspective on how AI will change healthcare. Until December 2015, James was an Officer and Senior Vice President of NXP running a near $1B business. There and at previous positions he led the development of the technologies used in self-driving vehicles and other AI-enabled automation and Internet of Things (IoT) applications. In late 2015, James had an acquaintance approach him for an investment into a chain of urgent care clinics. James quickly realized that the future profitability of urgent care in its current form was not positive. However, James also realized that the system was not automated and there were large opportunities for improvement. James’ vision was to apply the AI technology used in self-driving vehicles to healthcare and help resolve some of the serious healthcare issues that we are facing. James and the ANM team have invented and patented the world’s most automated medical visit. The provider total time, including all documentation, per patient is reduced while improving patient satisfaction and outcomes. The AdviNow team developed an AI that reads medical textbooks and existing electronic medical records (EMR). In layman terms, the AdviNow team put the AI through medical school and then gave it 20 years of experience. This system then collects the required information to diagnose the patient by simulating its own diagnosis to determine which information to collect. This unique system will change the way patients and physicians interact from now to the future.

This system will enable cost containment of healthcare costs and expand primary and acute care coverage to millions of people who have limited or no access. AdviNow Medical is actively involved in the Phoenix start-up community providing local high technology and software positions to interns as well as new graduates from Grand Canyon University, Arizona State University, and the University of Arizona. ANM is partnering with the state government to lead other states in adopting AI to reduce the cost of Medical aid and other benefits that the state offers. AdviNow Medical has been quoted in Forbes and was just recently been awarded the cover story on Healthcare Tech Outlook as the most promising AI company. The team has stated how proud they are to receive the recognition, but the most valuable aspect of all is being able to be involved in such a revolutionary AI product to solve the healthcare. ANM is passionate about making a positive difference in the community, country, and the world to bring healthcare access to all.



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