One of the most common chronic childhood diseases is dental cavities. Sometimes this particular disease gets carried over well ahead into an individual’s adult life. This chronic health issue has several contributing reasons, such as negligence of oral health, frequent snacking, sipping sugary drinks, etc. But the most prominent reason behind it is people’s fear of visiting a dentist.
Oftentimes, most people perceive that an appointment with a dentist and an oral health check-up will result in induced pain. This somewhere comes from the fact that the methods to treat dental issues were quite harsh in the olden times. Although the latest technology and techniques today have made oral health treatment less painful, people are still unaware of the developments in the field and dread paying a visit to dental clinics.
To help people get over this fear of theirs, dentists and oral health professionals are relentlessly adopting the latest technologies and techniques of treatment. One such diligent professional in the field is Dr. Anjali Agarwal. Being a root canal specialist, Dr. Anjali constantly strives to provide the best care to her patients.
In an interview with Insights Care, Dr. Anjali shares her journey in the healthcare industry and how she’s providing exceptional care to her patients through her clinic, City Dental.
Dr. Anjali, please give us a brief overview of your journey as a root canal specialist at City Dental.
I started my BDS in 2007 from Govt. Dental College, Chennai, after securing 4000 AIR in the NEET exam. Since 2012, after completing my ‘dental surgery’ course, I have been associated with various private clinics and hospitals. I have gained experience by working with Fortis Hospital, Faridabad, and Sri Balaji Action Hospital, Paschim Vihar. I have done specialization in facial aesthetics from IAOFE and also gained expertise in painless Root canal treatments.
At present, I have my own clinic – CITY DENTAL at Pitampura, New Delhi, and I am also a visiting consultant at Munimayaram Hospital, Pitampura.
Tell us more about City Dental, its vision, and how its distinct services and offerings are impacting the industry and its clients.
City Dental has been serving painless smiles for more than 13 years now. We have two centres one at Saraswati Vihar and second at HU-84, Pitampura.
We stress providing painless treatments with patient education. Our centers are equipped with all modern facilities in dentistry, and we provide all kinds of dental treatments.
Considering the example of the COVID-19 pandemic, how do you plan to navigate through similar situations in the future?
Covid -19 pandemic has been a real nightmare for all dentists as we are the ones dealing directly with the oral cavity and hence in direct contact with the virus. But indeed, these times taught us how to fight back and survive in such a pandemic.
What efforts did you take during the pandemic to sustain operations and ensure the safety of your team at the same time?
We at City Dental ensured safety by following all the protocols issued by healthcare facilities in the public interest.
- UV chambers were installed for proper sanitization of the operatories.
- All the dental chairs were sanitized along with instruments which were autoclaved and separately sealed packed for all the individuals.
- Temperature checking and proper case history were taken along with basic travel /fever/cough/cold histories.
- We ensured there was no rush in the waiting area. One patient at one time with no attendance allowed unless and until necessary
- Proper fumigation mask protocols were followed.
- Doctors and assistants made sure they were safe by carrying out all the procedures wearing a PPE kit, proper masks, and gloves.
What is your opinion on the necessity for healthcare organizations to leverage technologies like AI and ML, especially when catering to the ever-evolving healthcare needs?
Leverage technologies like AI and ML obviously help in healthcare by increasing the productivity and precision of the facilities delivered.
For example, our basic dental impressions for the crowns have been replaced by intraoral scanners, which are way more comfortable for the patient.
As an established industry leader, what would be your advice to the budding entrepreneurs and enthusiasts aspiring to venture into the healthcare services industry?
My advice to the budding entrepreneurs and enthusiasts aspiring to venture into the healthcare industry would be never to compromise on the service you provide. We deal with people in pain, and providing the best treatment available is our utmost duty, so patience and love with care should be our core strength while providing treatments.
How do you envision further strengthening City Dental’s stronghold in 2022 and beyond?
City Dental has always been known for its painless services with utmost care about sterilization protocols. We keep on upgrading our team from time to time, and also we make sure we provide our patients with the best dental treatments available round the clock.
