Home is more than just a place, it’s a feeling of comfort, safety and familiarity that warms the heart. For the elderly, this feeling becomes even more important when seeking care. That’s why they often prefer to remain in the comfort of their own home for as long as possible.
Luckily, Vinod Sinha, the President and CEO of Tri-Med Home Care Services, Inc, understands this need and has been at the forefront of enabling care services that are aligned with the needs of the elderly. As they grow older and require more assistance with day-to-day tasks, Vinod has led the way in providing the perfect solution to this rising concern.
Under his leadership, Tri-Med Home Care Services, Inc has become a certified home care service agency serving Queens, Brooklyn, Long Island, and Bronx NY. Their mission is to deliver quality personal care services with the highest standards of excellence. Vinod explains that what sets their home care apart from others in the industry are the diversity among their caregivers and their compassion for helping members who may not have anyone else to turn to for basic support. With these two platforms in place, Tri-Med has become the number one choice for their members. All credit goes to Vinod Sinha.
Vinod Sinha stands out as a leading figure among the Top 5 Pioneering Leaders in Home Care to Know in 2023. He has taken the initiative to transform the way care is delivered to seniors, introducing innovative care models that prioritize independence, dignity, and respect. Vinod has also implemented technology solutions that improve the quality of care, increase communication between caregivers and patients, and enhance safety. His deep understanding of the needs of his clients and dedication to delivering personalized, compassionate, and effective care has made a positive impact on the lives of those he serves. Vinod’s work has paved the way for a brighter future for home care services, and he continues to lead the way in the industry.
Let’s peek into Vinod’s journey to enabling diversity and compassion and providing the best home care service that your elderly is looking for.
Journey So Far
Vinod arrived in New York, USA in 1970 after coming from India. He received his undergraduate and graduate education in New York around the same time. In 1975, he started a healthcare company in Queens, New York, which provided multi-specialty medical services with the help of his brother. Despite facing numerous challenges while working as an Administrator, he observed his members’ needs and created an effective process to assist them. Through these experiences, he learned that it is essential to not only face difficult times but also to come out stronger in the end. Vinod says, “Tough times are inevitable in life and business. But how you compose yourself during those times defines your spirit and will define your future.”
After spending 37 years at the healthcare organization, Vinod realized the need to include additional modalities of the healthcare system and stay ahead of the industry. In his own words, “Healthcare was changing, and it was becoming difficult for consumers to receive care. Diversity in culture was making it more difficult.” Therefore, he decided to expand their services as a home care agency. In 2013, Tri-Med Home Care Services, Inc. received a full license from the NYS Department of Health to serve all boroughs of New York, including Nassau and Suffolk.”
Standing Out Through Diversity and Compassion
The home care provided by Tri-Med stands out from others in the industry due to its many special characteristics. The two most effective and highlighted attributes are the diversity among caregivers and compassion towards members who lack basic support. Tri-Med has become the top choice for its members by building on these two platforms.
Vinod emphasizes, “At Tri-Med, we fluently speak many languages, including English, Spanish, Hindi, Gujarati, Punjabi, Bengali, Creole, Farsi, Arabic, and Bhojpuri. Our aides come from different ethnic groups that understand these languages and cultures. Our commitment to serving our members while considering their cultural needs sets us apart from other providers.”
Catering to the Elderly Needs
Tri-Med Home Care Services, Inc. is proud to provide a range of services that goes beyond its members’ expectations. Its partnership with the robust multi-specialty medical practice and a state-of-the-art social adult day care creates a unique opportunity for Tri-Med to assist its members in maintaining their lifestyles.
Tri-Med’s range of home care services includes:
- Non-medical home care including personal care.
- Bathing, toileting, continence care, lifting, assistance with ambulation, and feeding.
- Homemaking, cooking, laundry, light housekeeping.
- Companionship shopping, errands, and incidental transportation.
- Independent activities of daily living (IADL’s), and companionship.
- Transferring (getting up from a chair), dressing, eating, drinking, and personal hygiene.
- Taking medication.
- Preparing meals, doing housework, shopping, managing finances, managing medication, and using the telephone.
The multi-cultural, multi-linguistic field staff at Tri-Med manage each member’s needs regardless of their cultural differences, remote placements, clinical complications, or generational gap.
High-Quality Well-Trained Staff
Tri-Med’s focus on providing the best possible care not only depends on taking care of sick patients but also on preventing them from getting sick. This is achieved through the experienced team of clinical staff, including our full-time patient advocates who regularly communicate with each other. The information obtained and the observations made by everyone on our team help us to optimize patients’ care.
Ensuring well-trained staff starts through effective hiring, training, and talent management. The processes include:
- Digitally Onboard Employees Before Day 1
- Maintain a Training Manual
- Set up a Shadowing Schedule
- Create Recurring Training Sessions
- Reimburse for Additional Training and Certification
“Undertaking all the above steps and holding our staff accountable equips Tri-Med to provide the best possible care for our patients,” says Vinod.
Turning Challenges into Opportunities
“Providing home care services with compassion while maintaining full compliance with all regulatory agencies can be extremely challenging for any provider. Attracting and retaining talented staff can probably be ranked as the top challenge for any home health agency. At Tri-Med, these challenges energize us to take each task seriously and insist on their positive outcome,” emphasizes Vinod.
“Technology plays a key role in the home-care industry and it’s critical that we keep up with the latest advancements. Leveraging technology has helped us improve our efficiency across the board. This has helped us reduce staff turnover, attract more skilled employees, and turn our agencies into preferred providers,” says Vinod.
“In addition, with our home care technology solution, we were able to sync our visit documentation, including verified start and end times. This helps reduce documentation errors, improves accuracy, and saves time spent on documentation.”
Conducting R&D Operations
Tri-Med’s research and development team’s mission is to produce evidence to make health care safer, higher quality, more accessible, equitable, and affordable, and to work within the U.S. Department of Health and Human Services and with other partners to make sure that the evidence is understood and used.
To this, Vinod comments, “We are very thankful to our R&D department as it keeps us at the forefront of the healthcare industry.”
Attaining Recognition for Quality Patient Care
Tri-Med and its leaders have received many awards and recognitions. These recognitions have helped us build better trust with our communities.
Tri-Med Home Care Services has earned The Joint Commission’s Gold Seal of Approval® for Home Health Care Accreditation by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a healthcare organization’s commitment to providing safe and quality patient care.
Seeking Growth in the Coming Years
Tri-Med’s focus has remained to master the art of care for each of our members. “Our goal is to Prioritize patient care, and watch our agency flourish,” says Vinod. “Leaving patients with a positive impression of our services is key to running a successful home care agency. The secret lies in our strategy, ability to reach and attract our target consumers, and quality of service.”
According to Vinod, there are tested and tried strategies for how to grow a home care agency:
- Market Your Uniqueness
- Do Your Research
- Online Presence
- Accommodate Tech-Savvy Clients
- Go Paperless
- Provide a Positive Experience
- Create Lasting Impressions
- Put Clients at Ease
- Go the Extra Mile
Words of Wisdom
To the budding entrepreneurs who wish to venture into the home care sector, Vinod advises, “Home care involves patient care and if you are not passionate about caring for others, then don’t come in. The focus is not on how much we bill – rather on how we cared for our patient and could we have done better.”
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