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Will Cigna’s Pilot Program be Able to Address Loneliness Due to COVID-19 Completely?

One of the most crucial ways to stop the spreading of COVID-19 is by self-isolating and maintaining social distance. However, loneliness is one of many of the byproducts of social isolation during the COVID-19 outbreak.

Cigna, a global health service company has planned to launch a Pilot Program to maintain connectivity during the days of isolation. This program will monitor the general health and well-being as well as the daily needs including food, housing, and transportation of people. Customers will be able to opt-in to receive follow-up calls from a Cigna representative to help cultivate meaningful connections.

Cigna will further leverage data and analyze it to identify MA members who may be at higher risk for health issues and complications. It will also conduct regular health checks and triage care to a medical professional, if necessary. This pilot program will initially reach 24,000 of Cigna’s 500,000 Medicare Advantage members.



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