An ideal leader should listen to others while making informed decisions. They should empower team members to grow professionally, and inspire confidence in driving change.
One such ambitious leader who believes in collaborative efforts is Susan DeCathelineau, the Vice President of Global Healthcare Sales and Services at Hyland Software. She has always been focused on healthcare. She graduated with a degree in Healthcare Information Administration and has remained passionate and committed to the industry in the decades since. Although she does not treat patients, Susan focuses on supporting the people and systems that contribute to the best patient care.
A Veteran in Healthcare and Technological Services
Susan has worked in different health systems as a leader of both technology and business areas in those organizations. She has also led sales and services teams for healthcare technology organizations. Prior to joining Hyland, she was a customer of the company who utilized their platform, OnBase. Her first role after joining Hyland was on the Healthcare Sales team in which she was able to share her OnBase experience with other healthcare organizations.
Susan recently celebrated her 12-year anniversary at Hyland. During this time, she continued to grow her expertise and responsibilities. She now leads a combined Global Healthcare Sales and Services team. “In my current role, I’m able to combine the insights I gained as both a customer and vendor of healthcare information technology, to guide our talented team in serving our customers’ needs,” said Susan.
Customer satisfaction acts as a key motivator for Susan. She is motivated to support transformational changes in customers’ organizations. “Our customers’ business models and initiatives continue to evolve to meet changing market demands,” said Susan. Under Susan’s percipient leadership, Hyland continues to establish strong partnerships in supporting customers’ long-term strategies.
The company’s high customer retention rate is due to their engagement with the customers, listening to the challenges they face, and helping them solve their business problems. “As our customers evolve, so do we,” said Susan. As leaders in the technology industry, Susan and her team stay ahead of the curve by collaborating closely with customers on developing solutions that will be ready for the future.
About Hyland Healthcare
By combining information management and enterprise medical imaging with business process and case management capabilities, Hyland Healthcare delivers a suite of unparalleled content and image management solutions to address the clinical, financial and operational needs of healthcare organizations around the world. Every day, more than 2,000 healthcare organizations use Hyland Healthcare’s world-class solutions to empower healthcare providers, inform critical decision making, and simplify information access and insight. The Hyland Healthcare suite of products – comprised of OnBase, Acuo, NilRead, PACSgear, Brainware, Perceptive Content and ShareBase – are leveraged to complete patient records, eliminate reimbursement delays and enhance business processes.
Hyland Healthcare is a part of Hyland, a leader in providing software solutions for managing content, processes and cases for organizations across the globe. For over 25 years, Hyland has enabled more than 19,000 organizations to digitalize their workplaces and fundamentally transform their operations. Named one of Fortune’s Best Companies to Work For® since 2014, Hyland is widely known as both a great company to work for and a great company to do business with.
Remarkable Moments of Susan’s Life
Susan states that one of the most memorable moments in her life was running the Marine Corp
Marathon for Project Purple in memory of her father who passed away from pancreatic cancer. She had the opportunity to have her husband and her siblings together to cheer her brother, his wife, and herself during the race.
“As an advocate for my Dad during his battle with pancreatic cancer, I learned how much more we as healthcare technology companies need to do in continuing to improve the patient experience and provide greater efficiencies for the healthcare provider,” states Susan.
Indomitable will to Overcome Challenges
Susan has always strived to push herself out of her comfort zone. Throughout her career, she has challenged herself to take on new roles and learn from experiences that have helped her grow professionally and personally. In pursuing many lofty goals, there have been obstacles that she had to face, overcome, and learn from. She says, “Getting past those obstacles may not have been comfortable, but it pushed me to go beyond what I may have thought I could achieve and help me to continue to evolve”.
Susan’s views about the Healthcare Industry
Susan feels that healthcare organizations need the ability to connect, manage, view, and share
the longitudinal patient medical and imaging information. Providing information integrated into the comprehensive EHR, Hyland Healthcare allows clinicians and specialists to see a complete picture of the patient. Better access to information supports more timely and informed care decisions, which in turn can drive improved outcomes, physician efficiency, and patient satisfaction.
Marching towards a Future of Endless Possibilities
Under the insightful leadership of Susan, Hyland Healthcare continues to expand the ability to support multiple types of organizations throughout the care continuum, across different North American and international regions. As the company pursues new paths for innovation
as well as integrates acquired products, they’ve demonstrated a commitment to providing unparalleled support for all of their customers. “Our Hyland Healthcare team has always been deeply committed to customer success, and that’s one thing that will never change,” asserts Susan.
